TELE-DOCTOR SERVICE

To receive doctor support from the NRBSEBA call center, Non-Resident Bangladeshis (NRBs) can follow these steps:

1. Contact the NRBSEBA Call Center (16696 )

• NRBs can dial the Call Center Number 16696  

2. Provide Personal and Medical Information

• Initial Information: When contacting the call center, NRBs should be prepared to provide personal details such as name, contact information, and identification.
• Medical History: Provide relevant medical history and current symptoms to help the call center staff understand the medical issue and direct the call appropriately.

3. Triage and Appointment Scheduling

• Initial Assessment: The call center agent will conduct an initial assessment to determine the urgency of the medical issue. This may involve asking a few questions about symptoms and medical history.
• Appointment Booking: Based on the assessment, the agent will schedule an appointment with a licensed doctor. If the situation is urgent, the NRB may be connected to a doctor immediately.

4. Consultation with a Doctor

• Doctor Consultation: At the scheduled time, the NRB will receive a call from the doctor, or the doctor will join the call that has been routed by the call center. Consultations can be conducted via phone or video call, depending on the platform’s capabilities.
• Medical Advice: During the consultation, the doctor will provide medical advice, a diagnosis, and recommend treatment options. If necessary, the doctor may prescribe medication or suggest further tests.

5. Follow-Up and Further Support

• Follow-Up Appointments: If further consultation is needed, the doctor may recommend a follow-up appointment, which can be scheduled by the call center agent.
• Ongoing Support: NRBs can contact the call center for any questions, additional support, or clarification on the doctor’s advice.

6. Receive Prescriptions and Medical Documentation

• Prescriptions: If medication is prescribed, the doctor may send the prescription electronically, which the NRB can use to purchase the medicine locally or online.
• Medical Reports: Any necessary medical documentation, such as reports or referrals, will be provided by the doctor through secure communication channels.

7. Payment and Insurance

• Payment Process: Complete any required payment for the consultation. NRBs should inquire about accepted payment methods (e.g., credit card, online payment) when scheduling the appointment.
• Insurance Handling: If applicable, provide insurance details to the call center for direct billing or reimbursement purposes.

8. Provide Feedback

• Service Feedback: After the consultation, NRBs may be asked to provide feedback on their experience to help NRBSEBA improve the quality of its services.

By following these steps, NRBs can access reliable medical support through the NRBSEBA call center, ensuring they receive timely and appropriate care regardless of their location.